Computer Defect Warranty
Note: This warranty is for CompuDirect-manufactured computers only. For all other items, please refer to that manufacturer's warranty.
This warranty does NOT cover any computer or computer-related item not manufactured by us in our Myrtle Beach, S.C. facility.
All CompuDirect-manufactured new computers come with a limited parts and labor warranty
from 90 days to 1-year. See Store and your invoice for details of the warranty length. This covers all parts
of the computer that have a manufacturing defect for the warranty period, including the labor to replace
those parts. Certain restrictions and exclusions
apply (see below). This is a carry-in warranty. A local on-site warranty is available for an additional annual
fee of $149.99 for standalone systems. Servers, workstations, and other network items can be extended by requesting a quote.
(Service is limited to a 20-mile distance from our store, with a small fee for additional mileage.)
During the hardware warranty period, we will be glad to provide, at no additional cost, limited phone support
for general questions about using the computer, using preinstalled programs, and using additional and/or specific
CompuDirect warrants that computers manufactured by CompuDirect are
free from defects in materials or workmanship under normal use during the warranty period. The warranty period
commences on the date of purchase. A customer's dated sales receipt is proof of the date of purchase. This warranty
extends only to the original owner and is not transferable.
Additionally, during the first 90 days, you will have one free re-install of your operating system or other minor repair at no charge. We call this our "Oops" event.
For warranty service, customers may call CompuDirect
at 843-293-2667 or send e-mail to
This limited warranty does not cover the following:
- Any problems with software beyond the limited telephone support as outlined above.
- Any problems with or caused by software that has been added (that did not come with the system).
- Any problems with or caused by hardware that has been added (that did not come with the system).
- Any files or data that have been deleted or lost by any means.
- Any other equipment that comes with a manufactures warranty.
- Any consumables.
- The warranty does not include liability for data loss due to defective hardware.
Data backup is the responsibility of the user and YOU should ensure your data is backed up at all
CompuDirect shall not be liable for failure to repair the Equipment
when such failure is due to causes beyond its reasonable control, including, but not limited to, equipment located
outside our normal service area, acts of God, acts of civil and military authority, strike, flood, epidemics, war,
riots, delays in transportation, and inability due to causes beyond its reasonable control to obtain necessary labor,
materials, or spare parts.
Computer equipment Owner shall provide adequate working space including heat, light, ventilation, electrical current and outlets for the use of the field engineer when on-site support is necessary. These facilities will be within a reasonable proximity of the Equipment and shall be
provided to the field engineer at no charge.
If CompuDirect considers, at its sole discretion, that it cannot
provide the necessary maintenance to the Equipment, it may instruct that the Equipment be returned to the CompuDirect repair
facility for repair.
The following services are specifically excluded from
coverage under the Warranty, and if such services are performed, shall be charged (labor, parts, and travel related
expenses) to you at CompuDirect's
prevailing prices and hourly rates (portal to portal) with a minimum charge of one (1) hour per call:
- Maintenance of accessories, attachments, or other devices not under warranty by CompuDirect. This
includes accessories and add-ons purchased from CompuDirect that have a manufacturer's warranty.
- Owner's requested specifications changes or services connected with relocation of the Equipment.
- Preventive maintenance, routine cleaning, or lubrication and set-up.
- The repair and replacement of consumables such as but not limited to: magnetic diskettes, tapes, batteries, cartridges, ribbons, print heads, toner cartridges, drums, and developer units.
- Services performed outside CompuDirect's normal hours or Standby
Time. Standby Time is time spent at the site awaiting access to the Equipment.
- Inspection or testing by CompuDirect resulting in "no problem found." (CompuDirect may
charge you for this service.)
- Repair, maintenance, and adjustment to the Equipment for reasons other than ordinary wear
and tear, including, but not limited to, your or other user negligence, neglect, misuse (including faulty installation,
repair, or maintenance by parties other than CompuDirect or
it's representative), abuse, misapplication, accident, or modification without CompuDirect's
prior written approval, use of supplies or software which are defective or do not meet CompuDirect's
specifications, use with other devices not covered under this Warranty, improper environment (including lack of
proper temperature or humidity control), unusual physical or electrical stress or interference, failure
or fluctuation of electrical power, air conditioning, or sprinkler system, lightning, static electricity, fire
storm, relocation or reinstallation of the
Equipment by anyone other than CompuDirect or it's representative, vandalism,
water damage, other casualty beyond the control of CompuDirect or it's representative,
acts of God, or damage ordinarily covered by insurance.
- Service necessary to comply with requirements or regulations of any governmental body or agency arising after this Agreement, or if the serial numbers or other means of identification of the Equipment have been tampered with or removed.
CompuDirect shall not be required to perform maintenance service
to Equipment if attachments to or alterations of such Equipment makes such maintenance impractical or a safety hazard.
Network administration (adding users, etc) and tuning (writing script files, etc) are not covered by this agreement, and will be billed at the current hourly rate when required.
CompuDirect, at their sole discretion, may replace the Equipment
in whole or in part with comparable equipment and may use remanufactured and refurbished parts and modules in performing
service. Replacement parts and modules shall become your property; the replaced parts shall become the property of
CompuDirect and shall be returned to CompuDirect at Owner's
Any replaced parts are warranted for a period of time up to the remainder of the time left on the original Equipment warranty.
CompuDirect's LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO KEEPING THE EQUIPMENT IN
GOOD WORKING ORDER. YOU HEREBY AGREE THAT CompuDirect SHALL NOT HAVE ANY LIABILITY WHATSOEVER
WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT OR INCIDENTAL
DAMAGES. CompuDirect SHALL NOT BE LIABLE FOR ANY DAMAGES CAUSED BY A DELAY IN THE FURNISHING
OF MAINTENANCE SERVICES UNDER THIS AGREEMENT EVEN WHEN INFORMED IN ADVANCE OF THE LIKELIHOOD OF SUCH DAMAGE.
NEITHER CompuDirect, NOR ITS AFFILIATES, PARTNERS, AGENTS, SUPPLIERS, OR REPRESENTATIVES WARRANT THAT YOUR COMPUTER
HARDWARE OR SOFTWARE WILL MEET MINIMUM PERFORMANCE LEVELS OR THAT THE HARDWARE OR SOFTWARE PROVIDED TO ME BY CompuDirect
WILL BE FREE FROM DEFECTS OF ANY KIND OR WILL PERFORM IN ACCORDANCE WITH THEIR SPECIFICATIONS;
NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED THROUGH MY USE OF THE FOREGOING.
All work shall be completed in a workmanship like manner and in compliance with all building codes and other applicable laws.
To the extent required by law, all work shall be performed by individuals duly licensed and authorized by law to perform said work.
CompuDirect may, at its discretion, engage subcontractors to perform
work hereunder, provided CompuDirect shall fully pay said subcontractor and in all instances
remain responsible for the proper completion of this Warranty.
All change orders shall be in writing and signed both by Owner and CompuDirect.
CompuDirect warrants it is adequately insured for injury to its
employees and others incurring loss or injury as a result of the acts of CompuDirect or
CompuDirect shall at its own expense obtain all permits necessary
for the work to be performed.
CompuDirect agrees to remove all debris and leave the premises
in broom clean condition.
In the event Owner shall fail to pay any payment due, CompuDirect may
cease work without breach pending payment or resolution of any dispute.
All disputes hereunder shall be resolved by binding arbitration in accordance with rules of the American Arbitration Association.
CompuDirect shall not be liable for any delay due to circumstances
beyond its control including strikes, casualty, or general unavailability of materials and/or labor.
OTHER GENERAL PROVISIONS.
In the event that any one or more of the provisions contained in this Warranty shall for any reason be held to be invalid, illegal or unenforceable in any respect, this Warranty shall be enforced to the maximum extent possible.
No waiver of any provision of the Warranty by CompuDirect shall
be deemed to be an ongoing waiver of such provision or rights of CompuDirect related thereto.
Except as otherwise specified herein, any notice to be given under the terms of this Warranty
shall be in writing and shall be posted in plain view at CompuDirect's